FAQ
Welcome to our Handmade Goat Milk Products FAQ Page! Here, you'll find answers to commonly asked questions about our artisanal creations crafted with love and care. Whether you're curious about our ingredients, production process, or anything in between, we're here to provide you with all the information you need to know. Dive in and discover more about our passion for quality and sustainability!
Orders
Below are some of are common questions about orders
Yes this is very possible just reach out to me for further details!
Our soap is handmade right here on our goat farm. Our family works together breeding, raising and milking our clean tested herd.
Our natural handmade soaps are made with essential oil for their fragrance. Our regular soaps are made with plant base fragrances.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We don’t accept returns on soaps.
If your lotion order arrives spoiled, there are several steps you can take:
1. Document the Condition: Take photos of the spoiled lotion as evidence. This might be helpful if you need to contact the seller for a refund or replacement.
2. Contact the Seller: Reach out to the seller or the customer service department of the company you purchased the lotion from. Explain the situation and provide any necessary evidence, such as photos.
3. Request a Refund or Replacement: Ask the seller for a refund or a replacement product. Most reputable sellers will be willing to accommodate you in such cases.
4.Dispose of the Spoiled Product: If the seller doesn't require you to return the spoiled lotion, dispose of it properly. Check with your local waste management guidelines to see how to dispose of cosmetic products safely.
5.Consider Prevention: Reflect on what might have caused the lotion to spoil. If it was due to shipping or storage conditions, consider taking precautions in future orders, such as choosing expedited shipping during hot weather or selecting sellers with better packaging practices.
Remember, it's important to act promptly when you receive a spoiled product to ensure that you can get a resolution from the seller as quickly as possible.
If your chapstick and lotion bar have melted during transit, there are a few steps you can take to salvage them:
1. Cool them down: Place the products in the refrigerator or a cool area to allow them to solidify again. This might take some time depending on the extent of the melting.
2. Reform them: Once they've solidified, you can reshape them if necessary. For the chapstick, you might need to twist it down and then up again to reshape it. For the lotion bar, you can reshape it with your hands.
3. Inspect for damage: Check the products for any signs of damage or leakage. If they seem intact and only melted due to heat, they should still be usable once solidified.
4. Contact the seller: If the products are significantly damaged or unusable even after solidifying, contact the seller. Many companies will offer replacements or refunds for products damaged during transit.
5. Prevent future melting: In the future, consider ordering such products during cooler weather or selecting expedited shipping options to minimize the time they spend in transit.
Remember, melted products are generally safe to use once they've solidified again, but if you have any concerns about their safety or effectiveness, it's best to err on the side of caution and contact the seller for advice.
Products
Below are some common questions about our products
Caring for handmade soap involves a few key practices to ensure its longevity and effectiveness:
1. Keep it dry: After each use, store your handmade soap in a well-drained soap dish or on a soap saver to prevent it from sitting in water. This helps it dry out between uses and prolongs its lifespan.
2. Store it properly: Store your handmade soap in a cool, dry place away from direct sunlight and humidity. Excessive heat and moisture can cause the soap to soften or melt.
3. Use a soap saver bag: If you prefer using a soap saver bag, ensure it has good drainage to allow the soap to dry out between uses. This prevents the soap from becoming mushy and extends its usability.
4. Rotate use: If you have multiple bars of handmade soap, rotate their use to prevent them from sitting unused for too long. This helps maintain their freshness and prevents them from becoming overly dry.
5. Avoid excess handling: Minimize handling of the soap when it's wet to prevent it from dissolving too quickly. Instead, lather the soap in your hands or with a washcloth before applying to your skin.
By following these best practices, you can ensure that your handmade soap remains effective and lasts longer, providing you with a luxurious bathing experience every time.
Caring for goat milk lotion involves several methods to maintain its quality and effectiveness:
1. Store in a cool, dry place: Keep your goat milk lotion away from direct sunlight and heat, as exposure to these elements can degrade its ingredients and reduce effectiveness.
2. Keep the container sealed: Ensure the lotion container is tightly sealed when not in use to prevent air and moisture from entering, which can cause the lotion to spoil or lose potency.
3. Avoid contamination: Use clean hands or a spatula to scoop out the lotion to prevent introducing bacteria or other contaminants into the product.
4. Use within expiration date: Check the expiration date on the lotion bottle and use it within the specified timeframe to ensure maximum efficacy.
5. Patch test: Before using the lotion extensively, perform a patch test on a small area of skin to check for any adverse reactions or allergies.
By following these methods, you can help prolong the quality and effectiveness of your goat milk lotion for optimal skincare benefits.
Leaving goat milk lotion in a vehicle during hot weather is not advisable, as the heat can compromise its quality and effectiveness. High temperatures can cause the lotion to degrade, separate, or even spoil, rendering it less effective or potentially harmful to use. It's best to store goat milk lotion in a cool, dry place to maintain its integrity.
To maintain the quality and usability of chapstick and lotion bars:
1. Keep them cool: Store them in a cool, dry place to prevent melting and preserve their texture.
2. Avoid direct sunlight: Exposure to sunlight can cause them to soften or degrade.
3. Seal properly: Ensure the containers are tightly sealed when not in use to prevent drying out.
4. Keep dry: Avoid exposing them to moisture, as it can affect their consistency.
5. Use clean hands: Wash your hands before applying to prevent contamination.
6. Rotate use: If you have multiple, rotate them to prevent one from drying out too quickly.
Following these methods can help prolong the quality and effectiveness of your chapstick and lotion bars.
Leaving chapstick and lotion bars in vehicles during hot weather can potentially damage their effectiveness or composition. The heat can cause them to melt, altering their texture and potentially affecting their performance. It's advisable to avoid exposing these products to high temperatures for prolonged periods to maintain their quality.